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Policies
Ordering: Our offices are open Monday through Friday 8:00am – 5:00pm Central Time. Our will call desk is open from 8:00am – 4:30pm Central Time. We request that all will call orders are phoned in at least 1 hour prior to pick up. All orders that are received by 2:00pm Central Time and that are in stock will ship the same business day. Customers will be notified immediately of any backorders via email or phone. All products drop shipping from manufacturer locations will incur a $5.00 handling fee. Pricing: Fluctuations in raw materials and energy costs may cause prices to change without notice. However we do our best to update our website pricing promptly to provide the most current pricing possible. Customers will be notified if there are any price discrepancies in orders. Shipping: Signs Plus Banners offers UPS or Speedee shipping to MN, WI, IA, ND and SD. We offer a flat rate shipping charge of $7.50 to MN orders and $9.50 to WI, IA, ND and SD orders; this applies to all orders in which the original shipping charge would be $20.00 or less. Flat rate ship charges do not apply to metal products. Orders shipping to all other states within the Continental United States ship via UPS. Standard shipping charges apply to all orders. Canadian orders: Orders to Returns: Returns will not be accepted after 10 business days. All returns must have prior approval by a Signs Plus Banners representative. With the exception of defective products or order entry errors, the customer will be responsible for all shipping charges for return. Credit will be based upon the quality of the merchandise returned to Signs Plus Banners. A 15% restocking fee may apply. Original shipping costs are not refundable. Custom items, non-stock items, and opened software are not eligible for return. Payment Terms: Signs Plus Banners accepts Mastercard, Visa, Discover and American Express. Net 30 days accepted only with approved credit. Please contact a representative for credit information. Sales Tax: Customers that qualify as Sales Tax Exempt Businesses in MN, IA, SD, ND, WI or KY must provide a signed State Tax Exempt form to Signs Plus Banners to keep on file. These accounts will be charged tax until this form is received. Signs Plus Banners is registered and authorized to collect and remit sales tax in the above mentioned states. Please refer to the appropriate State Exempt Form link below to obtain the proper form. Once completed, please fax the completed form to 763-428-6095. Or you can mail it to:
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