Policies

Ordering: Our offices are open Monday through Friday 8:00am – 5:00pm CST. 

Will call is open from 8:00am – 4:00pm CST.  Will call orders must be placed a minimum of 1 hour prior to pick up.  All will call orders must be paid with credit card or approved credit terms.  No cash or checks will be accepted by warehouse personnel, effective 5/1/2019.   Orders that are not picked up after 3 business days will be cancelled. 

All orders that are received by 1:00pm CST and that are in stock will ship the same business day.  Customers will be notified immediately of any backorders via email or phone. 

Payment Terms:

Signs Plus Banners accepts Mastercard, Visa, Discover and American Express.  Net 30 days accepted only with approved credit.  Please contact a representative for credit information.  **See note below regarding debit cards.

**Important Information Regarding Debit Card Processing**:

Signs Plus Banners will authorize the full amount of your order at the time it is submitted.  This authorization will be voided, and a settlement will be processed for the full order amount plus any applicable taxes and freight at the time of shipment.  Debit card holders may see both charges on their card until their bank releases the original authorization.  This authorization will be removed from the customers' account according to the terms and policies of the issuing bank and Signs Plus Banners has no control over that timeframe.  This policy is in line with other leading online retailers, car rental agencies, hotels, etc. and will assist us in getting product out in the timeliest manner possible.

Please contact your bank to clarify how long they hold authorizations, as this policy can vary greatly by institution.  If you have any questions regarding the terms and conditions of your debit or credit card, contact your financial institution using the telephone number found on the back of your card.

Pricing:

Fluctuations in raw materials and energy costs may cause prices to change without notice. However, we do our best to update our website pricing quickly.  Customers will be notified if there are any price discrepancies in orders.

Shipping:

Canadian orders: Orders to Canada will ship via United States Postal Service.  If ordering on the web, freight charges will be shown as “to be quoted”.  A representative will contact the customer upon receipt of the order with calculated shipping charges. For any USPS orders, or if a Canadian order is requested to ship UPS, please note that Signs Plus Banners is not responsible for any duty, taxes or brokerage fees incurred by the Department of Trade or Customs. 

 

Puerto Rico: Due to recent changes in legislation regarding shipping requirements to Puerto Rico, we are not able to ship orders to Puerto Rico as of June 28, 2017.  

 

California: Due to recent changes in legislation regarding labeling requirements to California, we are not able to ship orders to California as of January 1, 2018.  

Returns:

Returns will not be accepted after 10 business days.  All returns must have prior approval by a Signs Plus Banners representative. With the exception of defective products or order entry errors, the customer will be responsible for all shipping charges for return. Credit will be based upon the quality of the merchandise returned to Signs Plus Banners. A 15% restocking fee may apply. Original shipping costs are not refundable. Custom items, non-stock items, and opened software are not eligible for return. 

Sales Tax:

Signs Plus Banners collects sales tax from the following states effective 10/1/19:  AL, AR, AZ, CO, CT, GA, IA, ID, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, SC, SD, TX, UT, WA, WI, WV, WY.  Customers that qualify as Sales Tax Exempt Businesses must provide a signed State Tax Exempt form to Signs Plus Banners to keep on file. These accounts will be charged tax until this form is received. If you need a form, please contact our customer service team.  Forms must be completed, signed, dated, and emailed to sbcustomerservice@gnedi.com. 

 

Shipping Options Signs Plus Banners

Shipping Option, Price, Delivery Time

FedEx Ground Commercial Address Delivery

$8.00

5 business days or less

FedEx Ground Residential Address Delivery (Delivers Monday through Saturday)

$12.00

5 business days or less

FedEx 2nd Day & Next Day Air

Shipping Cost will be quoted

Speedee Delivery available in MN, ND, SD, IA, WI only

Same rates as FedEx for 15 lbs. or less

1 – 2 business day delivery

The above shipping rates are based on the weight of the package being shipped to be under 15 lbs. Packages over 15 lbs. will be subject to the shipping rates listed below, Saturday and Sunday are not business days.

Shipping Option for Packages over 15 lbs.

Commercial Address 16-30 lbs. $14.00 / Residential Address $18.00

Commercial Address 31-50 lbs. $18.00 / Residential Address $24.00

Commercial Address 51-70 lbs. $20.00 / Residential Address $28.00

GUARANTEED GROUND SHIPPING:

Orders for in-stock items placed by 1pm CST Monday thru Friday will ship that day. Orders for in-stock items placed after 1pm CST Monday thru Friday will ship the following business day. Orders placed using this ship method will arrive in 5 business days or less. Guaranteed Ground orders are delivered by FedEx.

NOTES & EXCLUSIONS:

Shipping times vary for merchandise that is shipped directly from our vendors (merchandise labeled as: Ships from Manufacturer). Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Billing Name, Billing Address, Card Type, Account Number, and Security Code.

The billing address on the credit card and the shipping address must be the same, Signs Plus Banners will not ship merchandise to an address that is not the same as the credit cards billing address without prior approval.

Ship From Manufacturer: All products drop shipping from manufacturer locations will incur a $5.00 handling fee (banner orders incur a $8.25 handling fee).  Items being drop shipped are not guaranteed to ship same day from the vendor's location.  Please ask your customer service representative for estimated shipping and delivery times. Shipping and delivery estimations are calculated by business days only (Monday - Friday).

APO, FPO & PO BOX SERVICE

Orders to APO, FPO or PO Box addresses will ship using USPS Priority Service at the standard shipping rate. Orders will be delivered in 10 business days or less. Tracking to destination is limited.

SUBJECT TO CHANGES

Signs Plus Banners works hard each day to ship your product in a timely manner. When a carrier delay happens, our Customer Service Representatives are available at 800-635-6897 to assist.

We negotiate with our shipping carriers so we can get the best rate possible to keep the rate we charge our customers as low as possible. However, shipping rates do change so we reserve the right to change our shipping rates at any time without prior notice.